SeaComm Federal Credit Union
  • Essex
  • Essex, VT, USA
  • 18.00/Hr.
  • Hourly
  • Full Time

Role:

To assist the Credit Union in achieving its Service Mission to deliver Total Member Delight in each and every service interaction with both internal and external members. A key component of this external service is to identify the financial needs of each member and recommend an effective credit union product solution. In addition, the position will assist member with their financial transactions, involving paying and receiving cash and other negotiable instruments as well as perform all vault duties. This position will also prepare loan applications and develop and maintain financial relationships with member through a consultative selling process to determine their needs.

Responsibilities:

  • Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service. Receives and processes member financial transactions either in person or through the mail/night drop, including but not limited to deposits, withdrawals, and loan payments; verifies cash and check endorsements; sells money orders, official checks and stamps to members; transfers amounts from member accounts as directed.
  • Cross-sells and refers credit union products and services.
  • Maintain security of vault including opening and closing, assist with ordering and verifying bulk cash from Federal Reserve utilizing CETO program.
  • Approve check holds and perform overrides on member accounts within authority. Balances cash drawer and daily transactions, prepares cash sheet and bundles work that is sent to the Accounting Dept. nightly.
  • Act as mentor to other Tellers setting a positive example in carrying out duties.
  • Serve as FSR by providing general CU information to members regarding products and services and works together to create financial options which lead to sales closures, buyouts and quality referrals. Process members requests such as opening/closing accounts, make account updates and changes and help member reconcile their checking accounts. Prepare loan applications and make decision by following policy and procedures to approve, disapprove or make a recommendation and forward to a higher level for review and approval. Counsel members on rates, terms and alternate methods of financing and disbursing approved loans to members.
  • Cover in designated cross trained area as assigned.
  • Performs other related duties as assigned.

Knowledge & Skills:

Experience: One year to three years of similar or related experience.

Education: A high school education or GED.

Skills: Must have good communication skills. Calculator and computer keyboard by touch. Operate money and coin counters, photocopier, telephone and other office equipment as needed. Must be good with number and name detail. Ability to lift and move up to 50 pounds of coin and stand for extended periods of time.


SeaComm Federal Credit Union
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